No Returns or Exchanges
We do not accept returns, exchanges, or cancellations once an order has been placed. This policy applies to all products sold on our website, including but not limited to:
- Custom bamboo earrings
- Personalized name earrings
- Nameplate necklaces
- Custom anklets
- Bracelets
- Rings
- All personalized or made-to-order jewelry
Each item is crafted specifically for the customer and cannot be resold or restocked.
Please Review Your Order Carefully
Before placing your order, please make sure all information is correct, including:
- Spelling of names
- Dates or initials
- Font selections
- Size selections
- Color or finish
- Shipping address
Glitty Jewels is not responsible for customer errors submitted at checkout. Once production begins, changes cannot be made.
Damaged or Incorrect Orders
We take pride in inspecting every order before it ships. However, if your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
If we determine that the error was made by Glitty Jewels or the item was damaged in transit, we will work with you to provide an appropriate resolution, which may include a replacement of the same item at our discretion.
Lost or Stolen Packages
Once your package has been shipped and marked as delivered by the shipping carrier, Glitty Jewels is not responsible for lost, stolen, or delayed packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.
By Completing Your Purchase
By placing an order with Glitty Jewels, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.
Thank you for supporting Glitty Jewels, where every custom piece is made especially for you. We appreciate your trust and your business.
Shipping Policy
At Glitty Jewels, every piece is custom-made with care and crafted specifically for you. We appreciate your patience as we create your order.
Processing Time
Please allow 17–20 business days for your order to be processed and completed before it ships.
Business days are Monday through Friday and do not include weekends or holidays. If you place your order on a Saturday or Sunday, processing will begin on the next business day (Monday). For example, an order placed on Saturday will have its first business day counted on Monday.
Shipping
Once your order has been completed, it will be shipped to the address provided at checkout. You will receive a shipping confirmation and tracking information via email once your package has been dispatched.
Please note that the 17–20 business day timeframe applies to processing only. Shipping transit times vary depending on the carrier and your delivery location.
Local Pickup
At this time, Glitty Jewels does not offer local pickup. All orders are shipped directly to our customers.
If we host a special pickup event in the future, details will be announced on our website and social media platforms. Pickup will only be available during officially announced events.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Glitty Jewels is not responsible for delays or additional shipping fees resulting from incorrect or incomplete address information.
Thank you for choosing Glitty Jewels. We appreciate your support and look forward to creating a custom piece you’ll love.